Frequently Asked Questions
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No - AI is boring.
Photography is my PASSION, therefore generative AI is never used. Every image is created in the real world with a Sony A7RV camera - captured in natural light, shaped by weather, terrain, cold fingers, and sore legs.
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We make it easy. All prints are fully customizable from size to finish through Pictorem, an industry-leading fine art printing lab known for museum grade materials, precision color management, and exceptional craftsmanship.
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Prints are ordered directly through a secure Pictorem integration. This allows a wide array of customization options and free mockups.
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Each photograph is professionally printed using archival materials. Options include: fine art paper, canvas, metal, and acrylic. Framing options are also available! Each medium is selected to preserve depth, texture, and mood. (my personal favorite is acrylic and a nice framed canvas)
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Some works are released as limited edition, while others remain open edition. Edition details are always listed on the Pictorem product page when purchasing.
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We do ship worldwide, any prints can be shipped into a strong tube. It includes Paper prints, Canvas roll prints & murals. We also ship internationally, but only prints supplied in rolls.
It is Free shipping anywhere in USA or Canada where ground shipping is available. But, you can also get an express delivery option that is available while placing the order. The price might vary depending on your canvas size.
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Of course!
A tracking link from Pictorem is sent to you upon shipment. Follow each step of the delivery of your artwork until it is received.
Since each print is custom made, production and shipping times may vary.
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We work hard to give you confidence in the products we produce. Our printing lab, PICTOREM, offers a 30 day satisfaction guarantee, if you are unsatisfied with the quality of the product for any reason within the control of PICTOREM, simply send it back to us and receive a full refund.
30 Day Return Policy
PICTOREM will honour a 30 day period following the delivery of the print for any issues within the control of Pictorem, this includes any product defects, assembly issues, damages while in transit.If you are unsatisfied with the quality of the product you purchased, and this is due to factors under our control, we will replace or refund your purchase in full. For factors that we don’t control, such as incorrect texts or misspellings, or any proofs that have been previously approved, we will strive to find a solution. For any issues with your order, contact our customer service within 30 days of delivery.
Cancellation
All of our orders are custom prints and not mass produced products that can be resold after production has started. Any order may be cancelled within the first 48 hours after the order is placed. Once production has been started, we cannot cancel any order without incurring a fee for the materials used, 50% of the value of the order. This will go to ensure that the material is then recycled appropriately from our warehouse and to cover the expense of the material used to begin the production.
Return Procedures
To qualify for a refund for any purchase you are unsatisfied with, you must receive an approved RMA (Return Manufacturers Authorization) for all returns. Please contact our Customer service team for additional details and qualifications. Proof of the damage or issues with the print must be provided for an approved RMA. Once the customer service team has completed an evaluation of your claim, we may issue a return authorization or replacement. Please note that these requested RMA’s will need to be communicated with all parties such as the carriers, customers and PICTOREM. -
This is something we are looking into for the future based on perceived interest. Feel free to contact me for inquiries!